The company has established comprehensive procedures for addressing complaints from shareholders, customers, employees, and other stakeholders in order to safeguard the rights and privacy of the complainants. Personal information of the complainants will be treated with strict confidentiality and will only be accessible to relevant parties.

In cases where complaints suggest potential wrongdoing, an investigative committee comprising senior executives and impartial representatives from unaffected departments will be convened. This committee will be responsible for conducting a thorough investigation, enforcing the company’s disciplinary protocols, and providing a detailed report to both the Audit Committee and the Board of Directors.