Stakeholder Engagement

Stakeholder Engagement

Stakeholder Policies and Guidelines

The company is committed to creating fairness and prioritizing the rights of all stakeholder groups, whether they are internal stakeholders such as shareholders and company employees, or external stakeholders such as business partners and customers. The company recognizes that support and feedback from all stakeholder groups will be beneficial for the company's operations and business development. Therefore, the company will comply with relevant laws and regulations to ensure that the rights of these stakeholders are well protected.

Stakeholder Engagement Process

1.

Stakeholder Identification & Prioritization

Prioritize stakeholders by weighting their impact on the company and alignment of needs with strategic goals and business operations.

2.

Stakeholder Engagement Operations

Build relationships with all stakeholder groups through diverse communication channels to listen to opinions, expectations, and concerns.

3.

Material Sustainability Issues

Analyze and prioritize issues impacting business and stakeholders across economic, social, and environmental dimensions.

4.

Implementation

Integrate sustainability issues into strategic planning with clear goals, indicators, and action plans for stable growth and value creation.

Employee

Stakeholders’ expectations	Responses to stakeholder expectations	Channels for engagement and communication
Understanding employee needs and facilitating their happiness at work Continuous skill development and capability enhancement Clear communication of company direction and operational information Fair compensation and welfare systems	Continuous learning and development support Direct communication channels for feedback and complaints Town hall meetings Safety and occupational health care Comprehensive compensation and welfare ErsLeave system for easy information access 360^๐ evaluation system for fair annual compensation reviews	Various internal communication channels and online systems Quarterly town hall meetings Annual safety and occupational health satisfaction surveys Whistleblower complaint channels through suggestion boxes

Shareholders, Joint Venture Partners, Creditors, Financial Institutions

Stakeholders’ expectations	Responses to stakeholder expectations	Channels for engagement and communication
Regular disclosure of important company information Transparent corporate governance with social and environmental responsibility Enhancing business competitiveness and strategic direction Comprehensive risk management for both short-term and long-term perspectives	Collaboration with relevant agencies and other companies for operational efficiency Comprehensive risk analysis and management for both short-term and emerging 3-5 year risks Transparent information disclosure meeting national and international standards Direct channels for shareholder opinions and complaints Regular communication through the company website	Annual General Meeting (once per year) Annual reports for operating results Whistleblower complaint channels Contact through company secretary or investor relations Quarterly summary reports via website Quarterly participation in Stock Exchange Opportunity Day Quarterly financial statement explanations through website and Stock Exchange

Independent Organizations and Academics

Stakeholders’ expectations	Responses to stakeholder expectations	Channels for engagement and communication
Providing complete and transparent information disclosure Seeking opportunities to create cooperation, promote, and drive sustainability-related issues Creating awareness and understanding for society on important sustainable development issues Accurately and timely disclosing company news and operating results	Listening to opinions and suggestions from thought leaders Collaborating on social sustainability projects Comprehensive communication and feedback reception	Continuous communication via phone, website, and email Participation in sustainable development training programs Annual reports

Community, Society

Stakeholders’ expectations	Responses to stakeholder expectations	Channels for engagement and communication
Respecting community rights and caring for the surrounding community environment Improving quality of life and enhancing benefits for communities and society Accurately and timely disclosing company news and operating results Providing knowledge and understanding about the company's business, such as plastic recycling in circular economy projects	Conducting community visits to listen to opinions, suggestions, and community needs Acting as a thinking partner, providing consultation, and helping develop communities in various dimensions using the company's potential Conducting business with prudence and caution to prevent impacts on communities, society, and the environment Communicating and disclosing company operating information comprehensively, accurately, and timely, as well as listening to opinions and complaints from communities and society Organizing workshops to provide knowledge and understanding about plastic recycling and other information related to the company's business	Social and environmental activities 6 times per year Community satisfaction surveys once per year Company whistleblower complaint channels via telephone, website, and email

Customers

Stakeholders’ expectations	Responses to stakeholder expectations	Channels for engagement and communication
Multi-dimensional customer need response and product development Customer feedback channels for product/service suggestions, consultation, problem-solving, and complaints	Multi-channel complaint and feedback reception Formal and informal customer satisfaction surveys for continuous improvement Design consultation and trend/technology recommendations Collaborative product development with customers	Post-sales evaluation forms Monthly sales team meetings with key customers Multi-channel complaint and feedback reception (website, email, etc.)

Government Agencies

Stakeholders’ expectations	Responses to stakeholder expectations	Channels for engagement and communication
Being a role model for other companies in transparent and excellent management Cooperating with government agencies and proposing best practices for sustainable development	Participation in providing opinions on government regulations and practices Active participation and best practice sharing with government sector Comprehensive communication and feedback reception from government agencies Dedicated coordination departments for government relations Strict legal compliance and government information monitoring for operational planning	Annual reports Company site visits Professional workplace safety officer performance reports Continuous communication via telephone, website, and email

Business Partners

Stakeholders’ expectations	Responses to stakeholder expectations	Channels for engagement and communication
Creating value for business partners' operations Supporting and enhancing partner operations for knowledge development and maximum efficiency Environmental and workplace safety care for partners Supporting knowledge, understanding, and safety skills for partners Operating with honesty, transparency, and fairness while providing quality products/services at fair prices and enhancing business competitiveness	Supporting ESG operational knowledge to enhance partners' operations and reduce risks Knowledge and trend sharing that may affect partner operations Creating safety culture awareness and behavior change Establishing business ethics and conducting ESG assessments of partners Dedicated departments for consultation and complaint handling Collaborative quality maintenance and new product/service development Efficient business operations meeting standards and expectations	Annual business partner registration and review process Company media communication (newsletters, website) Whistleblower complaint channels